In plain English
We collect only what we need to run the platform — your name, email, booking info, and payment data (processed by Stripe). We don't sell your data. You have full rights to access, correct, or delete it under UK GDPR.
itsstartupsLTD (Company Number: 16974754), registered at 135 Trundleys Road, London, SE8 5JQ, is the data controller for personal data collected through the Omnisio platform.
If you have any questions about how we handle your data, contact our team at info@omnisio.co.uk.
We collect the following categories of personal data:
Account data
Name, email address, hashed password, profile photo, and phone number (optional).
Booking data
Services booked, scheduled dates and times, booking notes, and booking history.
Payment data
Billing details are processed and held by Stripe. We do not store full card numbers. For Providers, Stripe Connect also processes bank account details for payouts.
Provider data
Business name, service descriptions, cover images, and event listings.
Usage data
Pages visited, search queries, device type, IP address, and browser type. Used only for analytics and security.
Media uploads
Images uploaded to listings or profiles, stored and served via Cloudinary.
Service Providers (the businesses on Omnisio)
When you make a booking, your name, contact details, and booking information are shared with the relevant Provider so they can fulfil your booking.
Stripe (payments)
Payment processing and, for Providers, Stripe Connect for payouts. Stripe is a PCI-DSS Level 1 certified processor. Data may be processed in the US under Standard Contractual Clauses.
Supabase (database)
Our database provider stores account, booking, and transaction data. Data is stored in the EU (AWS eu-west-2 region). Access is restricted to authorised team members only.
Cloudinary (media)
Profile photos and service images are stored and served via Cloudinary (US-based). Transfer is covered by Standard Contractual Clauses.
Resend (transactional email)
Booking confirmations, ticket receipts, and operational notifications are sent via Resend. Only your email address and necessary booking details are shared.
Brevo (marketing email) — consent-only
If you opt in to marketing communications, your name and email address are added to our mailing list managed by Brevo (Sendinblue SAS, 7 rue de Madrid, 75008 Paris, France). Brevo processes data within the EU. You can unsubscribe at any time via the link in any marketing email or by emailing info@omnisio.co.uk. We will only add you to Brevo where you have given explicit, freely given consent — your data is never transferred to Brevo without it.
We do not sell your personal data to any third party. We may disclose your data to law enforcement or regulators where required by law.
Some processors transfer data outside the UK/EU. We ensure appropriate safeguards are in place for each:
We retain your data for as long as your account is active and for a period thereafter as required by law. Payment records are retained for 7 years for tax purposes. You may request account deletion at any time.
We use cookies and similar technologies. For full details on what we use, why, and how to manage your preferences, see our Cookie Policy.
You have the right to:
To exercise any right, contact us at info@omnisio.co.uk. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO).
We implement appropriate technical and organisational measures to protect your data, including encrypted data transmission (HTTPS), secure database access controls, and restricted admin access. However, no system is completely immune to risk and we cannot guarantee absolute security.
Omnisio is not intended for users under 18. We do not knowingly collect personal data from children. If you believe we have, please contact us immediately.
We may update this policy from time to time. We will notify you of significant changes by email or on the Platform. The date at the top of this policy reflects the most recent update.
For privacy-related questions or to exercise your rights:
Email: info@omnisio.co.uk
Post: itsstartupsLTD, 135 Trundleys Road, London, England, SE8 5JQ