Last updated: 30 March 2026 · Operated by itsstartupsLTD (Company No. 16974754)
Summary
By creating an account on Omnisio you agree to these Terms. They govern how you use the platform, how bookings and payments work, and what we are (and aren't) responsible for.
These Terms and Conditions ("Terms") govern your use of the Omnisio platform ("Platform"), operated by itsstartupsLTD, a company registered in England and Wales (Company Number: 16974754), with its registered office at 135 Trundleys Road, London, England, SE8 5JQ ("we", "us", "our").
By registering an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not create an account or use the Platform.
Omnisio is an online marketplace that connects service providers, event organisers, and businesses ("Providers") with individuals seeking to book services or events ("Customers"). The Platform facilitates bookings and payments but is not itself a service provider.
Services listed on Omnisio may include (but are not limited to): personal care services, sports and fitness events, entertainment, and professional services.
You must be at least 18 years old to create an account or make bookings on Omnisio. By using the Platform, you confirm you meet this requirement.
Providers must be legally authorised to offer their services in the relevant jurisdiction and are solely responsible for ensuring compliance with all applicable laws and regulations.
To access certain features you must register for an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
All bookings made through Omnisio are subject to availability and confirmation by the Provider. A booking is confirmed only when you receive written confirmation via the Platform.
Payments are processed securely via Stripe. By making a payment, you agree to Stripe's Terms of Service. We do not store your full payment card details.
Where a service offers a deposit option, the deposit amount is clearly displayed before checkout. The remainder is payable directly to the Provider at the time of the appointment. Omnisio is not responsible for the collection of remainder balances — this is a matter between you and the Provider.
For event listings, payments may be held and released after the event has taken place. This is to protect customers in the event of cancellation, dispute, or non-delivery of the event.
Cancellation and refund policies are set by individual Providers and will be displayed on each listing. Omnisio is not responsible for a Provider's cancellation policy.
If a Provider cancels a confirmed booking, you are entitled to a full refund of any amounts paid through the Platform.
Refund disputes should be raised within 14 days of the relevant booking date by contacting us at info@omnisio.co.uk.
Providers who list services or events on Omnisio agree to:
Omnisio reserves the right to remove any listing that violates these Terms or that we deem inappropriate.
Providers may be subject to platform commission charges deducted at point of payment, as set out in the Provider Agreement. These fees will be clearly communicated prior to listing.
Omnisio may offer subscription plans that provide enhanced features, including reduced commission rates, increased visibility, and access to promotional tools. Subscription fees, billing cycles, and cancellation terms will be clearly presented at the point of purchase.
Omnisio reserves the right to amend its fee structure with 30 days' notice to affected Providers.
You must not use the Platform to:
All content on the Omnisio Platform, including logos, design, and software, is owned by or licensed to itsstartupsLTD. You may not reproduce, distribute, or create derivative works without our express written permission.
Providers retain ownership of their listing content but grant Omnisio a non-exclusive licence to display and promote that content on the Platform.
Omnisio is a marketplace facilitator and is not a party to the contract between Provider and Customer. We are not liable for:
To the fullest extent permitted by law, our total liability to you shall not exceed the total fees paid by you to Omnisio in the 12 months preceding the claim.
Omnisio may, at its discretion, assist in facilitating communication and resolution between users in the event of a dispute, but is not a party to the agreement between Provider and Customer and is not obligated to resolve such disputes. Any dispute resolution facilitated by Omnisio is offered as a courtesy and does not create liability on Omnisio's part.
You agree to indemnify and hold harmless itsstartupsLTD, its officers, employees, and agents from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or your use of the Platform.
The Platform integrates with third-party services including Stripe (payments), Cloudinary (media hosting), Resend (email), and Supabase (database). Your use of these services is subject to their respective terms and privacy policies.
We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the Platform at least 14 days before changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms by existing users.
New users agree to the Terms in force at the time of registration by completing the sign-up process.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, please contact us:
Email: info@omnisio.co.uk
Post: itsstartupsLTD, 135 Trundleys Road, London, England, SE8 5JQ