Last updated: 6 October 2026 · Operated by itsstartupsLTD (Company No. 16974754)
Summary
By creating an account on Omnisio you agree to these Terms. They govern how you use the platform, how bookings and payments work, and what we are (and aren't) responsible for.
These Terms and Conditions ("Terms") govern your use of the Omnisio platform ("Platform"), operated by itsstartupsLTD, a company registered in England and Wales (Company Number: 16974754), with its registered office at 135 Trundleys Road, London, England, SE8 5JQ ("we", "us", "our").
By registering an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not create an account or use the Platform.
Omnisio is an online marketplace that connects service providers, event organisers, and businesses ("Providers") with individuals seeking to book services or events ("Customers"). The Platform facilitates bookings and payments but is not itself a service provider.
Services listed on Omnisio may include (but are not limited to): personal care services, sports and fitness events, entertainment, and professional services.
You must be at least 18 years old to create an account or make bookings on Omnisio. By using the Platform, you confirm you meet this requirement.
Providers must be legally authorised to offer their services in the relevant jurisdiction and are solely responsible for ensuring compliance with all applicable laws and regulations.
To access certain features you must register for an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
Closing your account. You may request deletion of your account at any time from the "Delete your account" section of your profile page, or by emailing info@omnisio.co.uk. We complete deletion requests within 30 days. Where you have bookings, payouts or disputes still in progress, those must be settled first — we will contact you about anything outstanding. Some financial records must be retained for 7 years by law; these are stripped of anything that identifies you. See our Privacy Policy for the detail.
All bookings made through Omnisio are subject to availability and confirmation by the Provider. A booking is confirmed only when you receive written confirmation via the Platform.
Payments are processed securely via Stripe. By making a payment, you agree to Stripe's Terms of Service. We do not store your full payment card details.
Where a service offers a deposit option, the deposit amount is clearly displayed before checkout. The remainder is payable directly to the Provider at the time of the appointment. Omnisio is not responsible for the collection of remainder balances — this is a matter between you and the Provider.
For event listings, payments may be held and released after the event has taken place. This is to protect customers in the event of cancellation, dispute, or non-delivery of the event.
This section sets out what happens if a booking is cancelled, or if you want a refund. It applies to every booking made through Omnisio — including where a Provider has not set out their own cancellation terms for a listing (see 6.2).
6.1 Where a Provider has published their own policy
A Provider may set out their own cancellation and refund terms for a listing (for example, a notice period for a full refund). Where they have done so and it was shown to you before you paid, that policy applies to your booking instead of the default policy in 6.2 — except that it can never remove or reduce the rights described in 6.3 and 6.4 below, which always apply regardless of what any Provider's policy says.
6.2 Default policy where no Provider policy applies
If a listing has no Provider-specific cancellation or refund policy shown to you before you paid, the following default applies: once a booking is confirmed, it is non-refundable if you simply change your mind, are unable to attend, or cancel for a reason not covered by 6.3 or 6.4. Most bookings on Omnisio are for a specific date or time slot; under the Consumer Contracts Regulations 2013, the standard 14-day distance-selling cancellation right does not apply to bookings of this kind, which is why no automatic cooling-off refund is available beyond what is set out in this section.
We know "no policy stated" can also mean a Provider simply forgot to set one — if that's your situation, contact us (6.6) and we'll review it. Omnisio may, at its discretion, offer a full or partial refund even where 6.2 would otherwise apply, taking into account how much notice you gave and whether the Provider had already begun preparing for the booking.
6.3 Your statutory rights (always apply)
Nothing in this section, and no Provider policy, limits your rights under the Consumer Rights Act 2015. If a service is not provided, is cancelled by the Provider, is substantially not as described, or is not performed with reasonable care and skill, you are entitled to a repeat performance, a price reduction, or a refund as appropriate — regardless of any cancellation window that has passed.
6.4 Where the Provider is at fault
If a Provider cancels a confirmed booking, or fails to show up or deliver the service without reasonable notice (see 7c), you are entitled to a full refund of any amounts paid through the Platform. This is unaffected by 6.1 or 6.2 and by any cancellation window in a Provider's own policy.
6.5 Event ticket sales
Unless the organiser has marked the event as non-refundable (see "Non-refundable events" below), this default refund policy applies to every ticketed event on Omnisio: you may request a refund of a ticket within 24 hours of purchasing it, provided the event is more than 24 hours away at the time you request the refund. If the event is due to start in less than 24 hours, the ticket is non-refundable under this clause even if you are still within 24 hours of buying it — for example, a ticket bought 6 hours before the event starts cannot be refunded under this clause, because the event itself is already inside its own 24-hour window. Outside of this 24-hour purchase window, ticket sales are non-refundable, except where the event is cancelled or rescheduled by the organiser and you are unable to attend the new date, or where 6.3 applies — in either of those cases you are entitled to a full refund regardless of how much time has passed. This clause sets the platform-wide default for event listings; an organiser may switch it off for an event only as described under "Non-refundable events" below. Where payment for an event is held by Omnisio and released to the organiser after the event (5. Bookings and Payments), a refund can still be issued from those held funds up until release; after release, 6.8 applies.
Non-refundable events. An organiser may mark an event as non-refundable when they create or edit it. Where they do, this is shown clearly on the event page before you buy, and you confirm that you understand the tickets are non-refundable when you purchase. For that event the 24-hour refund described above does not apply, and a ticket cannot be refunded once bought. An organiser cannot switch refunds off for an event once tickets for it have been sold, so the policy shown on the event page when you bought your ticket is the one that applies to it; an organiser may, however, switch refunds back on at any time. Marking an event non-refundable never affects the following, which always apply: (a) if the organiser cancels the event, you receive a full refund as set out below; (b) if the event is rescheduled by the organiser and you are unable to attend the new date, you are entitled to a full refund as set out above; and (c) your statutory rights under 6.3, which cannot be limited by any organiser's policy.
Where an organiser cancels an event before it has started, every ticket-holder receives a full refund and the organiser is not paid any revenue from that event. Once an event has started, it can no longer be cancelled automatically through the Platform — the organiser must contact us (6.6) and we will handle it directly, including recovering any payout already made to the organiser where a refund is subsequently found to be due (6.8).
6.6 How to request a refund
Contact us at info@omnisio.co.uk within 14 days of the relevant booking or event date, or use the dispute option on your order where available. Tell us the order and what happened. We will review evidence from both you and the Provider and make a determination as described in 7d — this does not affect your right to bring a claim through any other lawful means, including a chargeback with your card issuer or a claim under the Consumer Rights Act 2015.
6.7 Partial completion
Where part of a service or event has already been delivered before a cancellation or dispute (for example, part of a multi-session package), any refund will normally be calculated proportionately to reflect what was and wasn't delivered, unless 6.3 or 6.4 entitles you to more.
6.8 Refunds after funds have been released to a Provider
Where a refund is due under this section after the corresponding funds have already been released to the Provider (5. Bookings and Payments), Omnisio will recover the amount from the Provider — including, where necessary, by deducting it from the Provider's future payouts or by requiring direct repayment. Providers agree to this as part of the Provider Responsibilities in Section 7.
6.9 Deposit bookings
Where a booking is paid for via a deposit (5. Bookings and Payments), the deposit is refundable only if you cancel within 24 hours of paying it, and only if the appointment is still more than 24 hours away at the time you cancel — the same appointment-proximity rule that applies to event tickets under 6.5. If either of those conditions is not met, the deposit is non-refundable under this clause, except where 6.3 or 6.4 entitles you to more. This does not affect the remainder balance payable to the Provider directly, which remains a matter between you and the Provider (5. Bookings and Payments).
6.10 Customer no-shows
If you fail to attend a confirmed appointment without cancelling it in advance, the Provider may mark the booking as a no-show. Once that happens: for a booking paid in full, 20% of the amount you paid is retained as a no-show fee and paid to the Provider, and the remaining 80% is refunded to you; for a deposit booking, the deposit is kept in full by the Provider and is not refunded. This reflects that the Provider held the appointment slot for you and was unable to offer it to anyone else. Settlement happens on the same 48-hour timeline as a standard payout (7d).
Providers who list services or events on Omnisio agree to:
Omnisio reserves the right to remove any listing, suspend, or permanently terminate any business account that violates these Terms or that we determine, in our sole discretion, is inappropriate, fraudulent, or harmful to customers or to the platform.
As a Provider, you agree that you will not:
Breaches of these conduct standards may result in immediate suspension, permanent removal, withholding of pending payouts pending investigation, and/or referral to relevant authorities where unlawful conduct is suspected.
Providers are solely responsible for ensuring that their listing information is accurate, up to date, and not misleading. This includes service descriptions, pricing, availability, photos, and any stated qualifications or accreditations.
If a service changes materially after a booking has been made (e.g. a price increase, location change, or scope reduction), the Provider must notify the affected customer and offer a full refund if the customer does not wish to proceed under the changed terms.
Omnisio may edit, restrict, or remove listings that we determine contain inaccurate, misleading, or inappropriate content.
If a Provider fails to honour a confirmed booking without reasonable notice, Omnisio will issue a full refund to the affected customer.
Providers with a pattern of cancellations or no-shows may have their listing suspended or removed. We define a pattern as two or more Provider-initiated cancellations of confirmed bookings within any 30-day period.
Providers should communicate any inability to fulfil a booking as early as possible and must not mark a service as complete if it has not been delivered.
Where a customer fails to attend a confirmed appointment, Providers may mark the booking as a no-show and are entitled to the fee set out in 6.10.
In return, Omnisio commits to:
Omnisio is a marketplace facilitator, not an employer of Providers. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between Omnisio and any Provider.
Providers may download CSV exports of booking and ticket sale data relating to their own business via the dashboard. These exports include customer personal data (names, email addresses, and transaction details). By using the data export feature, you acknowledge and agree that:
Omnisio is not liable for any misuse of customer data following export. Providers found to have misused exported data may have their account suspended and the matter referred to the ICO.
Providers are solely responsible for identifying, obtaining, and maintaining every licence, certification, registration, and insurance policy that UK law requires for the specific goods or services they list on Omnisio, and for complying with all other applicable UK and local law. This obligation applies to every business on the Platform regardless of category, and is not limited to the examples below.
By way of illustration only (this list is not exhaustive and does not replace a Provider's own duty to check what applies to them):
When creating a business profile, a Provider must confirm they meet this obligation before their listing can be submitted. Omnisio does not verify licences or certifications before a listing goes live and is not responsible for confirming a Provider's compliance (11. Limitation of Liability). If we find, or are notified, that a Provider does not hold a licence, certification, or registration required for their listed services, we may remove the listing, suspend or permanently ban the account, withhold pending payouts, and refer the matter to the relevant authority, without prejudice to any other rights or remedies available to Omnisio or affected customers.
Providers may be subject to platform commission charges deducted at point of payment, as set out in the Provider Agreement. These fees will be clearly communicated prior to listing, are deducted from the booking payment before the Provider's payout is released, and are never charged separately to the Provider or added on top of the price the customer sees. There is no fee to create an account or to list on the Platform.
Omnisio may offer subscription plans that provide enhanced features, including reduced commission rates, increased visibility, and access to promotional tools. Subscription fees, billing cycles, and cancellation terms will be clearly presented at the point of purchase.
Omnisio reserves the right to amend its fee structure with 30 days' notice to affected Providers.
You must not use the Platform to:
All content on the Omnisio Platform, including logos, design, and software, is owned by or licensed to itsstartupsLTD. You may not reproduce, distribute, or create derivative works without our express written permission.
Providers retain ownership of their listing content but grant Omnisio a non-exclusive licence to display and promote that content on the Platform.
Omnisio is a marketplace facilitator and is not a party to the contract between Provider and Customer. We are not liable for:
To the fullest extent permitted by law, our total liability to you shall not exceed the total fees paid by you to Omnisio in the 12 months preceding the claim.
Omnisio may, at its discretion, assist in facilitating communication and resolution between users in the event of a dispute, but is not a party to the agreement between Provider and Customer and is not obligated to resolve such disputes. Any dispute resolution facilitated by Omnisio is offered as a courtesy and does not create liability on Omnisio's part.
You agree to indemnify and hold harmless itsstartupsLTD, its officers, employees, and agents from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or your use of the Platform.
The Platform integrates with third-party services including Stripe (payments), Cloudinary (media hosting), Resend (transactional email), Supabase (database), and Brevo (marketing email — used only where you have given explicit consent). Your use of these services is subject to their respective terms and privacy policies.
Where you have consented to marketing communications, your name and email may be processed by Brevo for the purpose of sending those communications. You may withdraw consent at any time by emailing info@omnisio.co.uk or via the unsubscribe link in any marketing email.
We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the Platform at least 14 days before changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms by existing users.
New users agree to the Terms in force at the time of registration by completing the sign-up process.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, please contact us:
Email: info@omnisio.co.uk
Post: itsstartupsLTD, 135 Trundleys Road, London, England, SE8 5JQ